Refund policy

SANVI JEWELS believes helping its customers as far as possible, and has therefore a liberal replacement policy.

SANVI JEWELS pack and deliver your product with most care with plastic & corrugated boxes and a thick layer of bubble wrap around it . Our products are 100% brand new.

If you have any queries regarding the product quality , quantity , size or color , please get them clarified before buying. You can ask us for extra pictures of the product if you have any doubts about the color or size of the product. We will share the pictures through email or WhatsApp as per your convenience.

Please note that returns are accepted only for damage products received at the time of delivery, as this will save us both a lot of time and efforts, also returns should be sent in original packing. In case of damaged product received the buyer doesn't have to pay the return shipping charges. We will get the order picked up from your doorstep.

To ensure there is no fraud committed, you need to make an opening video of the package once you have received it. Please note that this video is not made in parts and is not tampered with to avoid evidences of the damaged product. Once you have made this video, you can share via Whatsapp or you can email us at support@sanvijewels.com. Our team will review it and if everything is according to the steps we can refund you or replace the same product as per your request. No questions asked.

If you wish to return a product, it should be reported within 3 days of the receipt and if you fail to do that within the timeline we have specified, the return will not be accepted in that case.

In case you are not happy with your product you bought from us or if you change your mind after purchasing. We respect the fact that many a times you buy a piece of fashion jewellery but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. Therefore We offer a very simple and easy return policy to you. A coupon code equivalent to the returned product's value will be shared for your future purchases.

In case you have bought bangles from our website and wish to replace because the size does not fit you? Please note that we have shared images with each bangle design to show the customers how they can measure their bangle size. Also we call each and every customer who has placed order for a bangles to reconfirm their sizes. So even after this a customer faces a size issue ? We offer replacement to such customers with an additional upfront charge of ₹150/-

In all cases buyer is responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹150/-. This cost depends on many factors and will be confirmed on call from our customer care team.

We are available in WhatsApp : +917895118111 for any queries.