Cancellation & Refund Policy
Sanvi Jewels believes helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.sanvijewels.com?
If unfortunately you have to cancel an order, please do so within 24 hrs of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 8899543522 or email us at Sanvijewels@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the product;
• Any product that is returned which is sent after 2 working days from the date of receiving the product shall not be eligible for return .